Help & Troubleshooting
[ Login Problems or Clearing Internet Caches & Cookies ]
Q1. I am having a trouble with logging in even if I enter the correct ID & password.
* Internet Explorer 6 or 7: From the Internet Explorer menu, go to Tools > Internet Options > Privacy, and adjust the setting to 'Low' temporarily, and then restart IE. If it still doesn't work, then clean all the internet cache files & cookies in Tools > Internet Options > General > Browsing History > Delete. Restart the browser. Go to the site and refresh.
* Firefox: Clean all the internet cache files and cookies in Tools > Clear Private Data menu. Restart the browser. Go to the site and refresh.
* Safari: From the Safari menu, select Empty Cache. When prompted, click Empty to confirm that you want to empty the cache. In Safari > Preferences, go to Security tab in the Preferences popup window. Enable Java & JavaScript. Select 'Always' in Accept Cookies. Click 'Show Cookies' button and click 'Remove All'. Restart the browser. Go to the site and refresh.
* Other Browsers or Different Versions of the Browsers above: For more detailed step by step guidence, please visit at http://kb.iu.edu/data/ahic.html
Q2. How do I clear the Internet cache files and cookies of my Internet browser?
Please see the answer of the question #1 above.
Q3. I've cleaned all the internet cache files and cookies, and even rebooted my computer. However, it still don't work. :-(
We are very sorry for any unintended inconvenience caused. Maybe your internet security software such as Norton or McAfee doesn't allow you to login to this site. You might want to disable the security software and try the above again at your own risk. Approx. 0.4% of the participants around the world have reported us this strange login problem. We are doing our best to narrow down what causes this problem. Therefore your detailed feedback will be helpful for us. Please see the very bottom of this page and send me an email.
[ Online Participation ]
Q1. I successfully logged in, but still don't see the live feed and the user interface in the page.
You have to install a free Adobe Flash Player in your PC. The Flash version should be higher than version 7.
Q2. I clicked the blue 'Click HERE to start Telematic Drum Circle!!!' button, but I see the message saying that 'Connection failed!'.
Click the blue button a few times, and see if it works. If not, you have to change your Flash Player Global Security Settings to 'Always allow' and add 'http://www.TelematicDrumCircle.net' in the trust location. Please follow the step-by-step instructions below:
1) Visit the Flash Player Global Security Settings webpage at HERE.
2) Select 'Always allow' in the Global Security Settings Manager.
3) Click 'Edit locations...' below from the 'Always allow' and click 'Add location'.
4) Type 'http://www.TelematicDrumCircle.net' in the blank, and click 'Confirm'.
5) Quit your internet browser and restart it.
Q3. I am trying to play the instrument through tapping the number keys on my computer keyboard, but I cannot hear the drum sound.
Make sure if you turned on the computer speaker and if the sound volume is high enough.
Q4. My keyboard has 2 different sets of number keys, do they both work?
Use only the number keys located upper side of all the letter keys.
Q5. I want to switch my instrument to the other.
Click any of the green buttons arranged in circle. Make sure the green button you have selected becomes blue. If yes, then you are currently obtaining the instrument. Press any number keys and check if you can hear the instrument sound feedback.
[ How to chat with other participants ]
Q1. I use Safari browser, and don't see the chat box at the bottom of the 'Play the Drums' page. It says 'JavaScript appears to be either disabled or unsupported by your browser.' Please let me know how to fix it.
On the Safari menu, Safari > Preferences > Security Tab > Make sure you ENABLE Javascript. And restart your browser.
[ How to Logout the site ]
Q1. I want to logout the site, but don't see the button or link.
Type http://www.TelematicDrumCircle.net/logout in the address bar or click HERE.
[ Nothing Works for Me. (T.T) ]
We are very sorry for any unintended inconvenience caused. If you are still having technical difficulties, please email me with the detailed message at byeongsam@gmail.com. Your feedback will be very helpful to make this project more secure and more user friendly.
1) Your Internet connection type:
2) Your Internet browser and the version:
3) Your Flash Player version:
4) Internet security software, firewall software, and/or anti-virus software you are using:
5) Any specific symptoms you are experiencing:
6) Any suggestions: